Privacy Policy
Last Updated: March 25, 2026
This Privacy Notice for SLC Spotlight ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services").
This includes when you:
Visit our website at https://slcspotlight.com
Use the SLC Spotlight platform
Interact with our services through marketing, support, or integrations
SLC Spotlight is a platform designed to help businesses collect, monitor, and promote customer reviews.
If you have questions about this policy, contact us at [email protected].
Summary of Key Points
This summary highlights key parts of our Privacy Notice.
What personal information do we process? Information depends on how you interact with our Services.
Do we process sensitive personal information? In some cases we may process customer contact lists uploaded by users.
Do we collect information from third parties? Yes, from integrations, marketing partners, and public sources.
How do we keep your information safe? We use technical and organizational security safeguards.
What rights do you have? Depending on your location you may request access, correction, or deletion of your data.
Table of Contents
What Information Do We Collect
How Do We Process Your Information
Legal Bases For Processing
When and With Whom We Share Information
Cookies and Tracking Technologies
Artificial Intelligence Products
How Long We Keep Your Information
How We Keep Your Information Safe
Information From Minors
Your Privacy Rights
Do Not Track Features
United States Privacy Rights
Data Usage and Sharing
Updates To This Notice
Contact Information
Review, Update, or Delete Your Data
1. What Information Do We Collect
We collect personal information that you voluntarily provide when you:
Create an account
Request information about our Services
Contact support
Use features of the platform
Information may include:
Phone numbers and SMS consent preferences
Names
Email addresses
Phone numbers
Mailing addresses
Billing information
Authentication data
Customer contact information uploaded by users
Client Responsibility for Customer Data
Clients using the Services may upload or transmit customer contact information for the purpose of sending review invitations and related communications.
Clients represent and warrant that they have obtained all required permissions, consents, and legal authority required by applicable laws to contact those individuals via SMS, email, or other electronic communications.
During account setup or when uploading contact information, clients are required to confirm that they have obtained appropriate consent.
SLC Spotlight does not independently verify how customer contact information was obtained and relies on the client’s representations that such data was collected lawfully.
Payment Data
Payments are processed by Stripe. SLC Spotlight does not store full payment card information.
Stripe privacy policy: https://stripe.com/privacy
2. How We Process Your Information
We process personal information to:
Provide and maintain our Services
Create and manage accounts
Respond to support requests
Send administrative communications
Send review invitations on behalf of our clients
Improve our platform and services
Prevent fraud and maintain security
Comply with legal obligations
Case Studies and Marketing Use
We may use certain business-related information to create case studies or marketing materials about our Services. This may include:
Client business name
Logo
Publicly available reviews
Testimonials
High-level performance results such as increased review volume
If you prefer not to have your business included in marketing materials, contact [email protected].
3. Legal Bases For Processing
We process personal information when we have a valid legal basis including:
User consent
Contractual necessity
Legal compliance
Legitimate business interests
4. When and With Whom We Share Information
We may share information with trusted service providers including:
Cloud hosting providers
Payment processors
Email and SMS delivery platforms
Analytics providers
Authentication services
AI service providers
Third-Party Platform Disclaimer
SLC Spotlight integrates with third-party platforms such as Google and social media networks.
These platforms operate independently and may remove or modify reviews at their discretion. SLC Spotlight cannot guarantee the visibility or permanence of reviews on third-party platforms.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Maintain platform security
Analyze usage patterns
Improve platform performance
Personalize user experiences
6. Artificial Intelligence Products
Some features of our platform use artificial intelligence technologies provided by third-party providers including OpenAI.
Users may disable certain AI features within their account settings.
7. How Long We Keep Your Information
We retain personal information for as long as necessary to:
Provide the Services
Maintain active accounts
Comply with legal obligations
Resolve disputes
Data may remain in backups or archives for a limited period after account closure.
8. How We Keep Your Information Safe
We implement security safeguards including:
Encryption of sensitive data
Secure infrastructure
Access control systems
Authentication safeguards
However, no system can guarantee complete security.
9. Information From Minors
Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.
10. Your Privacy Rights
You may have rights including:
Access your personal information
Correct inaccurate information
Delete personal data
Withdraw consent
Requests can be submitted to [email protected].
11. Do Not Track Features
We currently do not respond to browser Do Not Track signals due to the lack of a standardized industry approach.
12. United States Privacy Rights
Residents of certain states may have rights to:
Access collected personal data
Correct inaccurate data
Request deletion of personal data
Opt out of certain data uses
13. Data Usage and Sharing
Mobile Opt-In Data
Mobile numbers provided through our platform are used only to send relevant communications such as review invitations, notifications, and, where applicable, marketing messages (if consent has been given). SMS opt-in data and consent are not shared with or sold to third parties for marketing purposes. Users can opt out at any time by replying STOP to any SMS message.
14. SMS Messaging and Communications
By providing your phone number and opting in through our website forms, account registration, or other consent mechanisms, you agree to receive SMS (text) messages from SLC Spotlight.
Types of Messages
We may send the following types of messages:
Customer Care Messages: Account notifications, service updates, and support-related communications
Marketing Messages: Promotional offers, updates, and new features (only if you explicitly opt in)
Opt-In Process
Users opt in to receive SMS messages from SLC Spotlight by providing their phone number through website forms, account registration, or other input fields and explicitly consenting to receive SMS communications.
Where required, users must affirmatively check an unchecked opt-in box or take another clear action indicating consent before receiving messages.
Consent to receive SMS messages is not a condition of any purchase.
At the time of opt-in, users are informed of:
The types of messages they may receive (customer care and/or marketing)
That message frequency may vary
That message and data rates may apply
That they can reply STOP to unsubscribe and HELP for assistance
Opt-Out Instructions
You can opt out of SMS communications at any time by replying:
STOP to unsubscribe
HELP for assistance
Once you opt out, you will no longer receive SMS messages unless you opt in again.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Data Usage
We do not sell or share SMS opt-in data or consent with third parties for marketing purposes.
We maintain records of user consent in compliance with applicable laws and carrier requirements.
15. Updates To This Notice
We may update this Privacy Notice periodically.
Updates will be reflected by the “Last Updated” date at the top of this policy.
16. Contact Information
If you have questions about this policy, contact us:
SLC Spotlight
Salt Lake City, UT
Email: [email protected]
17. Review, Update, or Delete Your Data
You may request to access, correct, or delete your personal information.
For security purposes, we may verify your identity before processing your request.
Submit requests to: [email protected]
